We are sorry your item did not work out. Please contact our customer service team at firstname.lastname@example.org to request return authorization. All returns must have prior authorization and meet return requirements. Any returns received without an issued return authorization number may be ineligible for refund.
- Received within 30 days from the date of delivery
- Packed in their original cartons complete with all parts and original packing materials
The following items are ineligible for return:
- Installed or modified
- Customized or made to order
- Shades, bulbs or accessories purchased individually
If you encounter a defect in your product, please contact our customer service at email@example.com to request a replacement or return. Items arrived with shipping damage or lost in transit must be reported within 5 business days to qualify for credits or adjustments. Do not remove from original delivery address.